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Click here to login and check your order status.

To edit your order please contact us.

You will receive an email once your order has shipped. In the email there will be a link to track your order.

Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Click here to create a new account. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Terms & Conditions for more information.

Click here to login and edit your account.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click here, then click the 'Forgot your password?' link next to the 'Sign In' button. You will receive an email with instructions on how to reset your password.

Click here for complete details regarding our return policy.

If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.

Click here for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click here to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please create an account by clicking here. During signup we'll ask for your shipping address details (including country). If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Click here for complete details regarding our return policy.

Warranty
All Gorilla Playsets products are warranted for a period of one year from the date of purchase against defects in material and workmanship. This does not cover products from other manufacturers sold through Gorilla Playsets. Very few of our products are purchased through other vendors. If you would like a list of these products please ask one of our sales representatives. Defective Gorilla Playsets parts will be repaired or replaced at Gorilla Playsets' liability is limited to the defective part. Any damages caused by lack of maintenance, vandalism or improper installations are not covered under this warranty.

Incorrect/Missing/Damaged Items
The customer has 7 days from the date the order was received to file a claim. Any items determined incorrect, missing or damaged will be replaced and shipped standard ground free of charge. Incorrect and damaged items must be returned. The method of the return (i.e. call tag, COD, cross shipping) and the release of the replacement is at the discretion of management.

Important Note Regarding ALL Freight Shipments
The customer or person representing the customer must be at the delivery address to sign for the shipment. This is to verify the shipment was not damaged during transit and and the number of packages on the freight bill matches what was delivered. We have no re-course with the freight companies for damages not brought to the driver's attention and noted on the receiving ticket at the time of delivery. If absolutely necessary the customer can make prior arrangements with the freight company to leave the shipment at the delivery address without an inspection signature. Keep in mind, if the shipment arrives damaged, without your physical inspection at the time of delivery, any claim brought against Gorilla Playsets will be promptly denied.

Returns

Any return must have proper authorization in advance. All returns subject to a restocking charge. Freight not included. All returns must be made withing 45 days of purchase date.

Should you have any questions, please do not hesitate to call us toll free @ 888-882-0272 or send us an e-mail.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption - the highest standard in internet security.

Click here to login and review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.

Click here to login and print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged immediately upon your order. In order to improve efficiency and assure that your items are shipped to you as quickly as possible, payment must be received before your order is submitted and processed.

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, simply enter the code that was included on your gift certificate during checkout to apply it.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top & bottom of our website, or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.

After adding items to your cart, click the cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Please click here to send us an email. For sales questions, call 888-895-1181. For customer service, call 800-882-0272.