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ORDERS RECEIVED BY DECEMBER 9TH ARE GUARANTEED TO SHIP BEFORE CHRISTMAS

Warranty

Customer-Care-Warranty
IMPORTANT: You have 30 days to report missing or damaged parts.

Backyard PlayNation, LLC warrants its Gorilla brand swing sets to be free from defects in workmanship and materials, under normal use and conditions, for the lifetime of the product on all above ground wood components and 2 years on all non-wood components (eg. Plastics, hardware, swings, tarps, ropes, etc.) if purchased through and installed by an authorized Gorilla Dealer Showroom. If not purchased through and installed by an authorized Gorilla Dealer Showroom, Backyard PlayNation, LLC warrants its Gorilla brand swing sets to be free from defects in workmanship and materials, under normal use and conditions, for 10 years on all above ground wood components and 1 year on all non-wood components (e.g. plastics, hardware, swings, tarps, ropes, etc.).

Backyard PlayNation, LLC warrants all of its slides to be free from defects in workmanship and materials, under normal use and conditions, for the lifetime of the product.

Backyard PlayNation, LLC warrants all remaining products, including but not limited to its Basic Swing Set, Basic Swing Set with Slide, See-Saw, Children’s Picnic Table with Umbrella, Play-Zee-Bo™, Malibu Playhouse, Interlocking Sandbox, Toy Chest, and spring riders to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 year. All accessories purchased separately from those included with one of our swing set packages have a one year limited warranty.

Cosmetic imperfections and natural tendencies of wood such as peeling, splintering, warping, seasonal checking or cracking, knots or knot holes, etc. are normal characteristics of all wooden play equipment and are not covered by this warranty. Checks or cracks in wood components that do not affect the intended function of the part, piece or overall swing set functionality are not covered under this warranty.

Wood rot or decay that develops because the product was installed in an area with poor drainage is not covered under this warranty. Lumber that has been damaged by wood boring bees, or conditions that develop as a result of faulty or improper installation of the product, are not covered by this warranty. Fading of stain, discoloration, mold, or mildew on any wood part or accessory is not covered by this warranty. Cracks in plastic components, surface rust on hardware and chips on powder coated materials are not considered a defect as long as they do not affect the functionality or structural integrity of the part or component.

It is the swing set owner’s responsibility to maintain the swing set. This includes but is not limited to staining and/or sealing the lumber as needed and regular inspections to ensure all hardware is tight. Instructions for proper maintenance can be found here. Imperfections or conditions that develop because of a failure to properly maintain the swing set are not covered by this warranty.

Backyard PlayNation, LLC will, at its discretion, replace any above ground part that is defective in workmanship or materials within the stated warranty period. This decision is subject to verification of the defect, which, at Backyard PlayNation, LLC’s discretion, may be accomplished by submitting photographs or by delivery of the defective part to Backyard PlayNation, LLC: Gorilla Playsets; 166 Etowah Industrial Ct.; Canton, GA 30114. Any warranty claim must include proof of purchase, including the date of purchase. Within the first 30 days from the date of purchase, Backyard PlayNation, LLC will replace any parts discovered to be missing from or damaged in the original packaging. Shipping costs for these replacement orders will be the responsibility of the customer.

This warranty is valid only if the product is used for the purpose for which it was designed and installed at a residential, single-family dwelling. This warranty is void if the product is used in a commercial, institutional or multi-family setting. This warranty does not cover normal wear and tear or (a) products that have been damaged by acts of God and/or nature, negligence, misuse or accident; (b) products that have been modified or repaired by unauthorized persons; (c) the cost of labor; or (d) the cost of shipping any replacement product or part.

BACKYARD PLAYNATION, LLC DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESSED, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BACKARD PLAYNATION, LLC WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty is non-transferable and does not extend to the owners of the product subsequent to the original purchaser. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so these restrictions may not be applicable to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Please retain your proof of purchase for all warranty claims.