Shipping & Delivery
Most small accessories will ship via UPS; however, many of the products available on this website are delivered via a freight carrier (swing sets, playhouses, some playset add-ons). When the shipment arrives at the freight terminal near your location, you will be contacted by the carrier to arrange a delivery appointment. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Gorilla Playsets is not responsible for such fees.
Playsets and other large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer. The driver is only responsible for delivering the order to your curb. This service does not include set up or assembly of items or removal of packaging materials. The customer will be responsible for the contents after the delivery. Additional shipping charges may apply for remote areas or extraordinary delivery requirements including, but not limited to, low power lines, narrow lanes, tractor trailer restrictions, etc. The freight company via the phone number(s) you provide in your order schedules a delivery appointment. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order.
Freight services are prepaid, and no additional charges should be presented to you at the time of delivery. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up.
Merchandise is shipped F.O.B. shipping point. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. Failure to document any transportation related damage may result in delays or even the inability for us to send you replacement parts.
REPLACEMENT PARTS FOR CONCEALED DAMAGE/DEFECT OF FREIGHT
As an unavoidable part of the shipping industry, sometimes packages arrive damaged or defective, or with missing parts. At Gorilla Playsets we guarantee you will receive all parts - correct and functioning properly. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping.
If your item was sent via freight truck and it was signed for and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in delivery, your replacement parts will be issued. *Please save a copy of all warranty, receipts, and delivery receipts for your records.
If you have received damaged products and the order is signed for and accepted, we can send new replacements but Gorilla Playsets is
not responsible for disposal fees for damaged product.
For All Delivery Types
Gorilla Playsets is not responsible for deliveries that are misdirected due to an incorrect shipping address, including any fees incurred from misdirected deliveries. If a shipment cannot be delivered successfully as a result of invalid shipping address, or if no one is available to accept/sign for the delivery after an extended period of time, the carrier may need to return the shipment to our warehouse. If this should occur, after a reasonable attempt has been made to make these arrangements with the recipient, a refund for the purchase will be provided, minus any shipping fees incurred by Gorilla Playsets.
While Gorilla Playsets works closely with its carriers to assure timely shipment of your order, delivery times are NOT guaranteed, and various factors can impact the carrier's ability to deliver within the expected time frame. These factors include:
- Your location in relation to our warehouse;
- The carrier's equipment;
- Other unforeseen events that may delay shipping times
Please contact us at 800-882-0272 or email@example.com prior to ordering to receive an accurate shipping quote. Deliveries refused, including those due to late deliveries on the carrier's behalf will be refunded minus all incurred shipping costs, which may include, but is not limited to, shipping costs to and from the respective delivery address.